Returns, Damaged Orders & Cancellations
Due to the sensitive nature of our research products and our quality-control standards, Pure Helix Research does not accept product returns or exchanges.
If your order arrives with an item that is missing, incorrect, or damaged, please contact us promptly at support@purehelixresearch.com. Include your order number and a description of the issue. Photos of the package and affected product may be requested to help us review and resolve your claim.
Our support team will review eligible order issues and work to provide an appropriate resolution.
Order Cancellations
If you need to cancel an order, please email support@purehelixresearch.com as soon as possible.
Cancellation requests must be received before the order has been shipped or otherwise processed for shipment. Once an order has shipped, it can no longer be canceled.
Submitting a cancellation request does not guarantee that an order can be canceled if fulfillment or shipment has already begun.
Questions About Your Order
For questions or concerns regarding an order, contact:
Please include your order number whenever possible so our team can assist you efficiently.
Pure Helix Research is committed to providing responsive customer support and maintaining high standards for product quality, order accuracy, and delivery.