Privacy Policy

Last Updated: September 22, 2026

Pure Helix Research (“Pure Helix Research,” “we,” “us,” or “our”) respects your privacy and is committed to explaining how we collect, use, disclose, store, and protect information obtained through our website, products, services, and related communications.

This Privacy Policy describes the types of information we may collect when you visit our website, create an account, place an order, contact our support team, subscribe to communications, or otherwise interact with Pure Helix Research.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through the Pure Helix Research website and through related interactions with our business, including account registration, purchases, customer support, communications, and other online or offline business activities.

Pure Helix Research supplies products intended strictly for in vitro laboratory research use only. As part of operating our business, we may collect and process information necessary to evaluate transactions, fulfill orders, maintain records, prevent fraud or misuse, and comply with applicable legal and regulatory requirements.

2. Information We Collect

Depending on how you interact with Pure Helix Research, we may collect:

• Contact Information: Your name, email address, telephone number, billing address, shipping address, institution or company name, and other contact information you provide.
• Account Information: Username, account preferences, account history, and authentication information associated with your account.
• Order and Transaction Information: Products viewed or purchased, quantities, order values, transaction identifiers, shipping information, and fulfillment records.
• Payment Information: Information necessary to process purchases. Payment card information may be processed directly by third-party payment processors rather than stored directly by Pure Helix Research.
• Technical and Usage Information: IP address, browser type, device information, operating system, referring pages, pages viewed, timestamps, and website usage information.
• Communications: Emails, contact-form submissions, customer-service communications, and other correspondence with Pure Helix Research.
• Compliance and Verification Information: Information reasonably necessary to evaluate transactions, verify customer or institutional information, prevent fraud or misuse, and address legal or compliance requirements.
• Marketing Information: Communication preferences and information concerning newsletters or promotional communications where permitted by applicable law.

3. How We Collect Information

We may collect information:

• directly from you when you provide it;
• automatically when you interact with our website;
• from payment processors, e-commerce platforms, shipping providers, analytics providers, security providers, and other service providers;
• and, where appropriate, from public, commercial, institutional, or other sources used for verification, fraud prevention, order screening, or compliance purposes.

4. How We Use Personal Information

Pure Helix Research may use personal information to:

• operate, maintain, secure, and improve our website and services;
• establish and manage customer accounts;
• process, review, fulfill, and ship orders;
• process payments and maintain transaction records;
• respond to customer-service inquiries;
• communicate regarding orders, accounts, policies, or transactions;
• detect and prevent fraud, misuse, unauthorized transactions, and security threats;
• conduct appropriate order, customer, or institutional verification;
• maintain business, accounting, compliance, and audit records;
• enforce our Terms and Conditions and other policies;
• send marketing communications where permitted by law and consistent with your preferences;
• protect Pure Helix Research, our customers, service providers, and others;
• and comply with applicable laws, legal processes, regulatory requests, court orders, or other lawful obligations.

5. Research Use Only and Order Compliance

Pure Helix Research supplies products strictly for in vitro laboratory research use only. Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, clinical use, household use, or other unauthorized purposes.

We may use customer, account, transaction, and related information to determine whether an order appears consistent with our Research Use Only policies and applicable requirements.

Pure Helix Research reserves the right to review, refuse, cancel, restrict, or investigate transactions when fraud, misuse, safety, legal, or compliance concerns arise.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies, and similar tools to operate website functionality, maintain shopping-cart and account features, remember preferences, analyze website traffic, improve performance, detect fraud, support security, and provide marketing functionality where applicable.

You may be able to control certain cookies through your browser or device settings. Disabling certain technologies may affect website functionality.

7. How We Disclose Personal Information

We may disclose information to third parties when reasonably necessary to operate our business, including:

• Service Providers: Payment processors, website and e-commerce providers, hosting providers, shipping carriers, analytics providers, fraud-prevention providers, email providers, and information-technology or security vendors.
• Professional Advisors: Attorneys, accountants, auditors, insurers, consultants, and other professional advisors.
• Government Authorities and Other Parties: When reasonably necessary or legally required to comply with applicable law, regulation, legal process, court orders, governmental requests, safety obligations, or protection of legal rights.
• Business Transferees: In connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

8. Choice and Control of Personal Information

Depending on your jurisdiction and applicable law, you may have rights regarding your personal information, which may include the ability to request access, correction, deletion, portability, restriction, or other applicable privacy rights.

We may need to verify your identity before processing certain requests.

Certain requests may be denied or limited where permitted or required by law, including when information must be retained for transaction records, fraud prevention, compliance, dispute resolution, security, or legal obligations.

You may unsubscribe from eligible marketing communications using the unsubscribe instructions included in those communications. You may continue to receive transactional, account, security, or compliance-related communications when necessary.

9. Data Retention

Pure Helix Research retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including order fulfillment, customer service, accounting, recordkeeping, legal compliance, dispute resolution, fraud prevention, security, and enforcement of our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We use commercially reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, network, database, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or maintained by us.

11. Transactions and Payment Processing

Purchases made through Pure Helix Research may involve third-party payment processors and other service providers.

Those providers may collect and process payment or transaction information according to their own privacy policies and contractual obligations.

Pure Helix Research may retain transaction records reasonably necessary for order fulfillment, accounting, customer service, fraud prevention, dispute resolution, and legal or compliance purposes.

12. Children’s Privacy

The Pure Helix Research website and products are not intended for children or minors.

We do not knowingly market our research products to minors or knowingly collect personal information from individuals who are not legally authorized to enter into applicable transactions.

If you believe a minor has provided personal information to Pure Helix Research, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to websites, applications, payment providers, or services operated by third parties.

Pure Helix Research is not responsible for the privacy, security, content, or data practices of third parties. Your interaction with third-party websites and services is governed by their respective terms and privacy policies.

14. International and Jurisdictional Issues

Our website may be accessible from jurisdictions outside the location in which Pure Helix Research operates.

Privacy and data-protection requirements vary by jurisdiction. Where applicable, personal information may be processed or stored in jurisdictions other than your own, subject to applicable legal requirements.

You are responsible for ensuring that your use of the website and any transactions you initiate comply with laws applicable to you.

15. California Privacy Rights

California residents may have privacy rights under applicable California law concerning certain personal information collected by businesses.

Depending upon which California privacy laws apply to Pure Helix Research and to a particular request, these rights may include requests to know about, access, correct, or delete certain personal information, as well as other rights established by applicable law.

Pure Helix Research may verify your identity before fulfilling a privacy request and may retain or decline to delete information where permitted or required by law.

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

16. Changes to This Privacy Policy

Pure Helix Research may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, or applicable requirements.

When this Privacy Policy is updated, we will revise the “Last Updated” date displayed at the top of this page. Additional notice may be provided where required by applicable law.

17. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Pure Helix Research
Email: support@purehelixresearch.com

When submitting a privacy request, please provide sufficient information for us to understand and appropriately process the request. We may request additional information when reasonably necessary to verify identity or authority.